Who we are
Our website address is https://warmsmiledental.com/.
This Privacy Policy explains how information is collected, used, and protected when you visit or interact with our website.
Information we collect
We may collect personal information that you voluntarily provide through contact forms, appointment request forms, or other inquiries. This may include your name, email address, phone number, preferred appointment details, and general information related to your dental inquiry. You should avoid submitting sensitive medical or insurance information through website forms unless specifically instructed to do so through a secure system.
We also automatically collect limited technical information, such as IP address, browser type, device information, and pages visited, to help maintain website security, performance, and analytics.
Cookies and tracking technologies
Our website uses cookies to improve user experience and functionality.
If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
If you visit our login page, a temporary cookie is set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, cookies are used to save login information and screen preferences. Login cookies last for 2 days, screen option cookies last for 1 year, and selecting “Remember Me” extends login persistence to 2 weeks.
If you edit or publish content, an additional cookie is stored that indicates the post ID and expires after 1 day.
We may also use cookies or similar technologies for analytics and marketing purposes, such as to understand website usage or improve the relevance of advertising. You may control cookie preferences through your browser settings.
Embedded content from other websites
Articles on this site may include embedded content such as videos, images, or articles. Embedded content behaves the same way as if you visited the originating website directly. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content.
Third-party services
We may use trusted third-party service providers for website hosting, analytics, communication tools, appointment scheduling, marketing, and security. These providers are given access only to the information necessary to perform their services and are required to protect your information.
How we use your information
We use collected information to respond to inquiries, schedule appointments, improve website functionality, communicate with visitors, maintain security, and comply with legal obligations.
How long do we retain your data
For users who register on the website, personal information provided in user profiles is stored until the account is modified or deleted.
Contact form submissions and inquiry data are retained for a reasonable period necessary to respond to requests, maintain records, and comply with legal or administrative requirements.
Who we share your data with
We do not sell personal information. Data may be shared with service providers that support website operations, communication, and security. If you request a password reset, your IP address will be included in the reset email.
Your rights over your data
If you have an account or submitted information through this website, you may request an export of the personal data we hold about you. You may also request that we erase your personal data, subject to legal, administrative, or security obligations.
Depending on your location, you may have additional rights under applicable privacy laws, including the right to access, correct, delete, or limit the use of your personal information.
HIPAA and health information
This website is not intended for submitting protected health information via unsecured forms. Patient information submitted through the website is handled in accordance with applicable healthcare privacy and security standards once it enters our internal systems.
SMS/Message Privacy Policy
When you opt in to receive SMS text messages from Warm Smile Dental, we collect your mobile phone number and consent to send you messages. This information is used to send text messages that you have expressly opted into, including appointment confirmations, reminders, follow-ups, and promotional offers.
We do not share your mobile phone number or SMS opt-in consent with any third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers that assist in delivering SMS messages (such as our messaging platform), but your SMS consent data will not be sold or used for unrelated marketing purposes.
By opting in, you consent to receive SMS messages; message and data rates may apply. You can opt out of receiving text messages at any time by replying STOP to any SMS message you receive from us. After opting out, you may still receive a confirmation of your opt-out request.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. However, no website transmission or storage system can be guaranteed to be completely secure.
Where your data is sent
Visitor comments may be checked through an automated spam detection service. Data may also be processed by third-party providers that support website functionality and security.
Privacy questions and contact information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us through the contact information provided on our website. Please visit https://warmsmiledental.com/ or call us at 919-816-2375.
Policy updates
This Privacy Policy may be updated periodically. Changes will be posted on this page with the updated effective date.